Jaguar

Jaguar Troy

1815 Maplelawn Drive
Directions Troy, MI 48084

  • Service: (888) 627-9835
  • Sales: (877) 436-8234
  • Parts: (888) 451-9554
  • Collision Center: (877) 229-6752
Info

Customer Testimonials

Amazing experience working with Jeff Joiner the salesman at Jaguar of Troy! His vast knowledge of every vehicle was astonishing. More than courteous and helpful with the buying process at every turn.Everyone else on the sales and management team was also extremely helpful and knowledgeable. Will the Finance Manager and Jon the pre owned Manager went more than the extra mile to make the buying process as easy as possible. Thank you Jaguar of Troy!!! Lisa S, August 2016
This was my first time at Jaguar of Troy, but I've taken my Saab 9-7x to Saab of Troy several times and always had a positive experience dealing with Matt. He's straight-forward and I trust him and the team with my car. Great customer service all around.

The estimated wait time was accurate. Service costs are standard for any dealership...which means they are not cheap, but certain repairs I would only trust to a dealer that knows the car/brand inside and out.


I'll also add that the service waiting room was the nicest I've ever seen. I had no problem waiting for my repair...well-decorated, big screen tv, plenty of free snacks, tea, coffee, water. Everything was clean - the bathroom was spotless, which this germophobe appreciates. Daniel T, August 2016

I recently purchased a pre-owned XJL from Jaguar of Troy, and Mike Hinkley was my salesman.


Mike's product knowledge was very helpful for a guy such as myself who didn't know much about Jaguar. He asked me the right questions to determine the right product for me. Even with shopping at other Jaguar dealerships, I felt that Jaguar of Troy was the right place to be since they did have the most pre-owned selection of cars. As Mike was on his day off, he still insured that I was being taking care of for the day of the car delivery. The whole team was very helpful and kind including: the finance manager Will, The General Sales Manager Brian, and James who took the time of his day to get me familiar with the car and answer any questions that I had.


The great service from this place continues after the sale as Mike followed up me for some services I am getting done on the car, and insuring a Loaner when I get there.


Jaguar of Troy, Thank you for great service, you have earned a new client and a raving fan.

Looking forward to getting my wife the new F-PACE in the near future.


J.S., August 2016 


Another great experience, the fourth car purchased from Jaguar of Troy. The level of contact, service and follow-up has been excellent.


RJ Gardhouse, July 2016
 


It was a pleasure to work with the staff at Jaguar of Troy. James, Brian and Joe are a prime example of how true professionals in this business should handle themselves with customers. Congratulations to all of you.
Imre C, April 2016


Thank you Mike Hinkley for the exceptional customer service that you've provided. I love my Jaguar XF. I appreciate you letting me take my time in making the decision to purchase a new vehicle and not using any of the typical sales tactics. Joe Allen got me the best rate and made me feel at ease closing the deal. Good luck with your career at Jaguar. You Guys Rock! Sharnita Ford, December 2015

My wife and I were in the market for a used Jag.  The first car we looked at - a 2001 XK was beautiful but not quite what we were looking for.  Mike Hinkley, our salesman was very helpful and courteous through the entire process.  A couple of weeks later, we saw a 2012 XF that we liked but it was in Novi.  Mike arranged to have the car brought to the Troy Dealership so that we could test drive the car.  When we arrived, the car was spotless and more importantly drove great.  We loved the car and decided to buy it.  Mike and the Finance team explained the Certified Used Program and warranty, and arranged a great loan for the car; simply put they made the entire process easy and stress free.   We've now had the car for 3 weeks and really enjoy the car and the compliments that go with it.  We had a small maintenance issue come up and Dan and the service team took care of it right away - under warranty - and even provided a loaner car when it took an extra day to fix.  Mike and the team have been true to their word throughout.  We look forward to having this 2012 XF for many years.  We'd definitely come back to Mike and Jaguar of Troy for our next Jag, and would be happy to recommend them to you.


A happy customer.

Bill Calore, November 2015

I ordered Jul 28,2015.  Took Delivery Oct 30. I have always dreamed of owning a luxury automobile. Meghan Caltrider handled my lease and always kept me informed with new info as it became available. The fantastic team at Jaguar of Troy have made my dream a reality. Please visit Meghan for a truly great experience. Leroy Brown, November 2015
I had an awesome experience and I will experience it again in the future. Much love and many thanks to all. Liz Cowan, October 2015
What a great car purchase experience. Best in a long time. Excellent customer service. Mike Kelly very professional and went the extra mile to put me in the right car. Rest of staff very friendly and helpful. Thanks. Greg J., June 2015

I have gone elsewhere for some service work due to their pricing, but when someone backed into my vehicle they were not only the best price for the bodywork, they did a flawless job.  It took maybe a day longer than originally anticipated, but they kept me up to date every step of the way. Very courteous and professional.


Drew Mast, April 2015

  
I have had nothing but exceptional service at Jaguar of Troy. Joe Roeder is so respectful and kind to me. Joe understands how much I love my car! My last visit Joe made sure that I had a loaner so I could get back to work. I will certainly be bringing my Jaguar back to this location for all my service needs.

Judith Primak, January 2014

I always have a great experience with the staff at Troy.  Matt Miezejewski is the best representative in the industry.  He is very knowledgeable of the products and services that the dealership offers.  He makes sure that I have my vehicle serviced regularly.  He recommended various services that best protects my vehicles and provides a longer term use of my vehicle.  Overall, Jaguar of Troy is awesome.

Toni Jackson, January 2014
I had a great experience, my service adviser Matt was helpful and explained everything that needed to be done. The customer lounge was stocked with refreshments and snacks, had free wifi and tables/work areas for laptops.

Doug Holloway, December 2013

I had great experience servicing my car at Jaguar of Troy for ten years. Just ask for the friendly and trustful guy Joe Roeder.

Edward Boulos, November 2013

Matt, my service representative,was extremely courteous, understood my problem and concerns, and took action to rectify the issues. It is people like Matt Mierzejewski that keep you customers coming back for sales and service! JC Merritt

James Merritt, November 2013

It was a great experience. The service staff is knowledgeable and they know all the details. They are also prompt to reply you all the details you are looking for, and they follow-up with you for the maintenance and service requirements. The best thing is my shuttle ride. If I am lucky enough, I enjoy the comfort of all new 2013 Jag models. I enjoy my service visits!

Kunal Kulkarni, November 2013

 I recently purchased--for the second time--a Jaguar from Jaguar of Troy, and this is the only dealership where I have had a positive car buying "experience". Everyone at the dealership worked to ensure I got the exact vehicle I wanted and were available to work out the details. Amanda Dixon, my sales representative, was in constant contact with me regarding the details of my purchase and when the car would be ready. She worked with Aaron Long regarding financing options. I've even paid a quick visit to Joe at service regarding my future needs. Everyone always has a smile and Amanda has even followed up on the car to make sure I'm happy. Thanks!

N. Jane, October 2013

 My experience at Jaguar of Troy was phenomenal! My sales person Amanda Dixon made the buying experience easy and great. She was always willing to make it as convenient for me as possible. Jaguar of Troy and Amanda helped me get the car I have always wanted. I am so impressed and couldn't expect a better experience. I would recommend Jaguar of Troy for a car purchase and Amanda Dixon as your sales consultant. Thank you for everything!

Victoria Shultz, September 2013

had a great experience! Amanda Dixon was super friendly and helped us choose just the right car for us. I would definitely recommend her to all my friends (and have done so already) as someone who really seemed to care. Big thanks to Amanda Dixon, Jaguar of Troy and to Elder Ford!!!

Rachael Traulbee, September 2013

 I have a 2004 X Type which I purchased at Aston Martin Jaguar of Troy. I got the best service from day with at the point-of-sale. What keeps me coming back here to get my Jaguar serviced is the great treatment I receive. Joe Roeder has been my Service Advisor all of this time. He makes sure I am well taken care of. Kyle Bury usually performs services on my car and along with Joe gives me a break down of services that need to be performed after my Multi-Point Inspection. I appreciate them both so much.

Markita Richardson, August 2013

 I started my jaguar buying experience at jaguar of novi,had some issues,was referred to jaguar of troy where I have purchased and had my jags serviced without any problems,the service advisers are very knowledgable about jags (especially Joe Roeder ).....look forward to do business with them in the future.....

Tony Poll, July 2013

Always good to have Joe Roeder take care of our needs. Great efficient timely service at Jaguar Troy.

ShirlAnn Peeks, June 2013

As a long time customer, I can genuinely say that my experience with purchasing and then having my vehicles professionally serviced have been nothing more then excellent and this dealership has always worked to meet my expectations. With special oversight from Brian Frania and guidance from Joe Roeder, they both have made owing a "Jag" most enjoyable. It's hard not to like owning a Jaguar with the support from this group of wonderful people.

John Kolon, May 2013

 I must say that every time that I have needed to bring my 2001 XJ8 to Jaguar of Troy, the experience has always been nothing less than outstanding. From the moment of dropping off the car, to the diagnosis and the repair, I was always kept in the loop as to what was going on and what my options were. The repair took less time to fix than was originally thought, and the price was $80.00 LESS than quoted. Hats off to Joe Roeder in their service department who followed up with me on every detail to make sure that I was totally satisfied. What a great place!

Mark Dimaso, May 2013

 Jaguar of Troy rates among the best dealerships for high end vehicles in the country. I have owned Mercedes, Lexus, BMW and just purchased the 2012 XJL. Not only have I been impressed with the car as one of the best and most luxuries that I have ever driven (including the Mercedes S 500, which I owned), but the people that work there, from Brian and Sarah in sales to Mort in Service are friendly, courteous and show that they actually do care about me..their customer. I will admit having been a steadfast Mercedes loyalty customer since 1985, buying this first Jag was a bit difficult, but it was a great decision!

Richard Victor, February 2013

Excellent service and great people. I am the second owner of my XJ8L which was purchased new from this dealer and has always been serviced here. Highly recommended to all Jag owners.

Roger Shultz, January 2013

 I have purchased two cars from Jaguar of Troy, and drive all the way from Windsor, Ontario to get them serviced, they are always prompt and professional.

Stephen Chiefetz, January 2013

 

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